Although issues with 3rd party software is uncommon, the article below details several steps you can take to ensure functionality of your SkyTrak Launch Monitor with TruGolf E6 Connect, should you encounter any difficulties.

To decrease the risk of technical issues, and to ensure you have the latest features, it is recommended to keep your E6 Connect application up to date.  For information on the latest version of E6 Connect, click here.  

Cannot connect your SkyTrak Launch Monitor, or your SkyTrak is not detected by the game:

• Completely close E6 Connect and verify connectivity with the SkyTrak Application.
• Once connected in the SkyTrak Application, close it and relaunch E6 Connect.

If your device is having trouble connecting to the SkyTrak Application as well, please visit the Troubleshooting Connectivity page.

SkyTrak is not detecting shots in E6 Connect:

• E6 Connect will automatically ignore poor or errored shots, such as topping the ball or hitting a hosel rocket.  When this happens, the SkyTrak unit may indicate a shot, but the application will display a message that the should could not be registered, and to try again.
• Close E6 Connect and test several shots in the SkyTrak application.  If you continue missing shots within the SkyTrak application, please see our article on Troubleshooting Shot Registration.

Connection to SkyTrak keeps dropping during play:

• Ensure a strong enough Wireless signal in your area of play.  Too low of signal can cause loss in the data required to simulate your shot.
• Use a router or signal booster as close to your hitting area as possible to ensure a strong connection with little chance of interference.
• If the SkyTrak disconnects and does not automatically reconnect, power the SkyTrak off for 5 second, before turning it back on.  E6 Connect will automatically reconnect to the device

License is no longer verifying:

• Open the settings, and click on Info and Help.  In the About section, you can verify your License and Device are still recognized.
• Contact TruGolf support by clicking the Support tab from the Info and Help menu.  Then click Contact Support.

Game is running slowly or choppy:

Your PC must meet minimum requirements to run E6 Connect.  The requirements can be found, here. 

• Ensure E6 Connect is the only application running on your device.  Other applications may compete for resources or processing priority.

For additional help and support, please contact the TruGolf E6 Connect Support team here, or viewing the User Manual here.